Privacy Policy

1. Introduction

Lustra Forge Detailing ("we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website or requesting a quote, you agree to the practices described in this policy.

2. Information We Collect

When you submit a quote request or contact form, we may collect the following personal information:

• Full name
• Phone number
• Email address
• Vehicle details (make, model, year, and condition)
• Any additional message or details you provide in your request

3. How We Use Your Information

We use the information you provide to:

• Respond to your inquiries and quote requests
• Schedule and coordinate detailing services
• Improve your customer experience and our service offerings
• Communicate with you about appointments or follow-ups

4. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information only when necessary to operate our business tools (such as booking or scheduling platforms), comply with legal requirements, or provide the services you requested. Any third-party service we use is bound by its own privacy obligations, and we share only the minimum information needed to perform the task.

5. Cookies & Tracking Tools

Our website uses cookies and similar tracking technologies to understand how visitors use our site and to measure the effectiveness of our advertising. These tools may include:

• Meta Pixel — a tracking tool from Meta Platforms that helps us measure ad performance and understand actions taken on our website, such as page views and form submissions.
• Website analytics — tools that collect aggregate data about visits, page views, and device types so we can improve site performance.

You can control or disable cookies through your browser settings. Disabling cookies may affect some features of the website.

6. Data Retention

We retain your personal information only as long as needed to fulfill the purposes described in this policy or as required by law. You may request deletion of your information at any time using the contact details below.

7. Your Rights

You have the right to access, correct, or request deletion of the personal information we hold about you. To exercise any of these rights, contact us using the details below and we will respond within a reasonable timeframe.

8. Contact Us

If you have any questions about this Privacy Policy or would like to submit a privacy request, you can reach us at:

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.